Library Hospitality – More Than Just Customer Service
Ann Arbor District Library – Westgate Branch 2503 Jackson Ave Ann Arbor, MI 48103 View additional information
Friday, May 03, 2019, 9:00 AM - 3:30 PM EDT
Category: Events
Library Hospitality – More Than Just Customer ServiceIs your library welcoming, comfortable and inviting? It's more than just providing resources, it's assuring a positive holistic experience to patrons. This daylong workshop explores different approaches for creating an environment that makes patrons feel welcome. Tour the Ann Arbor District Library’s newly renovated Westgate Branch and hear designer Anna Owen talk about her design philosophy for libraries. Explore possible barriers to providing the best service to patrons and best tactics for creating a healthy organizational culture that values trust and exceptional customer service. In our afternoon sessions you’ll hear how University of Michigan Library is incorporating principles of service design, participatory design, and user experience into their spaces, and panelists will continue the discussion on creating a culture of hospitality to round out the day. RegisterSchedule9:00 – 9:30 a.m. 9:30 – 9:55 a.m. 10:00 – 10:45 a.m. 10:45 a.m. – 12:00 p.m. 12:00 – 12:45 p.m. 12:45 – 1:45 p.m. 1:45 – 3:00 p.m. 3:00 – 3:30 p.m. Registration RatesEarly Bird rates expire Friday, April 12, 2019 Advanced Registration rates expire Friday, April 26, 2019
*subject to space limitations Continental breakfast and lunch included with registration. LocationAnn Arbor District Library ParkingComplimentary parking is available in front of and behind the shopping center. To access the rear entrance of the library, drive around the Rite-Aid on the north side of the shopping center. Cancellation PolicyMLA Workshops (full and half-day): Cancellations must be received in writing by e-mail no later than five (5) business days prior to the program in order to qualify for a refund. Within five (5) business days of the event, no refund will be issued. No-shows will be invoiced. A $35.00 processing fee will be applied to refunds for workshops. MLA Initiated Cancellation: If a Michigan Library Association professional development workshop, conference, webinar, or other training session is cancelled due to low registration or inclement weather, participants will be notified and fees, if applicable, will be refunded. RegisterContact: [email protected] or (517) 394-2774 |